Refund and Return Policies
1. Return Eligibility
We want you to be completely satisfied with your purchase from Royal Publications. If you are not satisfied, you may return the item(s) within [30] days of delivery, provided that the item(s) meet the following conditions:
The item(s) must be unopened, unused, and in the same condition as received.
The item(s) must be in the original packaging with all tags, labels, and any accompanying materials.
2. Return Process
To initiate a return, please follow these steps:
Contact Us: Reach out to our customer service team at [your email address] or [your phone number] with your order number and the reason for the return.
Receive Return Authorization: Our customer service team will provide you with a Return Authorization (RA) number and detailed return instructions.
Pack and Ship: Securely pack the item(s) in their original packaging and include the RA number inside the package. Ship the item(s) to the address provided by our customer service team.
3. Refunds
Once we receive and inspect the returned item(s), we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within [7-10] business days, and a credit will automatically be applied to your original method of payment. Please note:
Shipping Costs: Original shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund unless the return is due to an error on our part (e.g., you received an incorrect or defective item).
Restocking Fee: A restocking fee of [amount/percentage] may apply to certain returns. This will be communicated to you during the return authorization process.
4. Non-Returnable Items
Certain items are not eligible for return, including:
Gift cards
Downloadable software products
Opened and used books
Clearance or sale items (if marked as final sale)
5. Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at [your email address] or [your phone number] with your order number and details about the defect or damage. We will provide you with instructions on how to proceed.
6. Late or Missing Refunds
If you haven’t received a refund yet, please follow these steps:
Check Your Bank Account: It may take some time before your refund is officially posted.
Contact Your Credit Card Company: Refund processing times can vary between card issuers.
Contact Your Bank: There is often some processing time before a refund is posted.
Contact Us: If you have followed these steps and still have not received your refund, please contact us at [your email address] for further assistance.